Complaint Management Solution

Labor Ombudsman Office,
BMST (Haiti)
Web Application Development
November 2021
- April 2022
Jean Ederson Alphonse
Leger Kervenson

A modern, and user-friendly complaint management software-based approach to intelligently handling workplace cases from initiation to resolution designed for labor ombudsman office and small enterprises.


Create an tailored yet user-friendly website – innovative, with a clean & simple design that will help the Labor Ombudsman office to have an information system to better process complaints and conflicts raised in the garment sector. This system will allow information sharing among key actors in the complaint management chain and to develop real-time, more accurate and sustainable.
Develop an easy-to-navigate, mobile friendly and multilingual web application
Ensure that the platform meet the requirements of the national legal process of complaint handling.
Incorporate deep data collection and access hierarchy

Solution &

Our approach was to present the web application with two layers in relation to the target audiences based on the partner requirements analysis. The first layer allow complaint information collection and case processing tracking. The second layer allows case processing and data management.
As per main requirements, additional features were implemented to allow administrator to drive independant management of the platform with fewer technical support.

Our solution offers the following features:
Structured complaints cases information collection and proccessing
Data visualization and custom reports extraction
Fluid responsive frontend layout
File and document management
Robust authentication and deep users access definition
and more ...

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